Booking Terms & Conditions

(We also hate the small print - but unfortunately it is a necessary evil – which we hope to never have to use!)

  1. CARE OF PROPERTY: Tenants must agree to take good care of property, to leave it clean and tidy and to pay for any breakages. A good housekeeping deposit (GHD) of £100 is payable. The deposit will be refunded once the property has been cleaned and checked, but may be used to offset any damages, breakages or losses incurred or any unbudgeted costs that arise in restoring the property to a clean and tidy condition. The property is luxurious; please keep it that way!
  2. ARRIVAL/DEPARTURE: Holidays commence at 4pm on the arrival day and terminate at 10.30am on the departure day.
  3. BOOKINGS/PAYMENT:
    4. a. Once a bookings is confirmed by us by writing or email a contract is then deemed to be formed at which time a deposit of one third of the rent is due together with a fully completed booking confirmation
    b. The balance of the rent, together with any other fees or charges and the GHD is due 6 weeks before the commencement of your holiday. If we do not receive your balance by that date we may assume that you have cancelled your booking and may seek to re-let the property.
    c. Once a booking is confirmed by us in writing a contract is then deemed to be formed.
    d. If you book within 6 weeks of your holiday the whole rent with other fees or charges is required as a condition of booking.
  4. CANCELLATION: We do not provide cancellation cover. You are liable for the payment of the full rental on cancellation. However, should you need to change your booking for any reason, then please contact us immediately and we will attempt to offer you another date to accommodate you where at all possible.
  5. OCCUPANCY: All Pinsharp Properties are offered only on the understanding that no more than the permitted sleeping occupancy for the property shall use it (unless previously agreed with ourselves). Smoking is not allowed in any of our properties. We reserve the right to refuse, curtail or levy any additional charges for any booking, which appears not to meet this requirement.
  6. Sorry we do not take booking for same sex stag and hen parties etc
  7. PETS: Sorry no pets allowed.
  8. ACCESS: We shall be allowed access to the property at any reasonable time during the holiday occupancy.
  9. COMPLAINTS: We truly hope that you will never need to complain, but if there are reasonable grounds then you must inform us immediately so that appropriate action can be taken. No such matters can be dealt with after the completion of your holiday.
  10. ALTERATIONS TO BROCHURE: We believe the information in this brochure to be honest and accurate, but reserve the right to alter the details at any time. However we will always endeavor to inform you of any changes at the time of booking.